Information for Tenants

Be it long or short term accommodation that you require, the guide below is set out to clarify the process from start to finish.

Register with the property shop

To do this, you can either call us, come into our office or register through our website. We will need as much information as possible about the type of property you are looking for and the amount you can pay, and finally how quickly you are looking to move.

The search begins

With a clear understanding of your requirements, we will compile a selection of all properties that match your criteria. Often viewings can be arranged immediately.


We conduct appointments during office hours, which are 9am to 6 pm Monday to Friday and 10 am to 4 pm on Saturday. Some vendors will allow viewings during the evenings and on Sundays, which can be arranged with at least 24 hours notice.

Tenancy information:

 Holding Deposit (per tenancy):

 One week’s rent – please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other deadline for agreement as mutually agreed in writing).

 Security Deposit (per tenancy, Rent of less than £50,000 per year):

 Five weeks of rent. This covers the damage of defaults on the part of the tenant during the tenancy. Security Deposit (per tenancy, Rent of £50,000 or over per year): Six weeks rent. This covers damages or defaults on the part of the tenant during the tenancy.

 Unpaid Rent:

Interest at 3% above the Bank of England base rate from rent due date until paid in order to pursue non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

 Lost Key(s) or other Security Device(s):

Tenants are liable to the actual cost of replacing any lost key(s) or other security devices (s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant, landlord and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour for the time taken replacing lost key(s) or other security devices(s)

Variation or Contract (Tenant(s) Request):

£50 per agreed variation. To cover the costs associated with taking the landlords instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant(s) Request):

£50 per replacement tenant or any reasonable cost incurred if higher. To cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution.

Early Termination (Tenant(s) Request):

Should the tenant wish to leave their contract early, they shall be liable to the landlord’s costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy.

Client money and redress scheme

The Property Shop has a full public liability policy that includes insurance for client monies together with this we are members of the property ombudsman